Measuring and Evaluating and ROI with Michael Gerard Austin
In this episode, Michael Gerard Austin talks to us about Measuring and Evaluating including ROI.
Michael Gerard Austin
Senior Organizational Development and Change Management Consultant
410-940-9795
Email: maustintps@yahoo.com
Websites: Michael Gerard Austin’s LinkedIn Profile and Michael Gerard Austin’s Blog
Guest Bio
Michael has a reputation of generating extraordinary profit across multiple international organizations in diverse industries, including oil and gas. He mines and teaches key position holders to mine business opportunities that, throughout the course of his 17-year executive career in organizational development and change management, have produced a combined cost savings in excess of $100 million for his clients. To illustrate, he re-engineered a mentoring strategy for an overseas gas and oil services company failing to meet business objectives, resulting in cost savings of $26 million while accelerating career progressions of a national workforce by 20%.
A strategist focused on excellence, Michael says that “clarity in defining business objectives is the most effective way to focus all levels of an organization on common goals to secure a competitive advantage.” That’s what he did when he led a major service-culture change initiative for a Citigroup service center of 10,000 employees assisting 25 million customers that was adopted industry-wide as a best practice.
His passion is creating strategies that drive organizations toward their maximum potential in terms of people, technology and processes. For example, Michael developed production utilization metrics that measured the effectiveness of resources resulting in 50% lower idle times, a $650K annual savings for a data entry unit already meeting production targets.
Michael is most effective in highly challenging, fast-paced work environments. He has a history of providing leadership during start-ups and major business expansions. To demonstrate, he designed an organizational effectiveness strategy key to revenue growth of 233% over 3 years while maintaining a 75% growth in employees for a logistics and supply chain company. Further, he executed a strategy for the design and implementation of 2,000 delivery hours of Results-Based Development© (college accredited) courseware for 1,050 new employees during a 12-month period and with a staff of 4 instructional designers.
The degree by which he holds himself accountable for achieving measurable ROI targets is demonstrated in profits generated from the implementation of leadership and management training initiatives. For instance, a production decision-making course for a financial services company significantly contributed to cutting operating costs by 5% and led to numerous process changes adopted as best practices.
In summary, Michael is a results-driven senior executive with an established record of delivering quantifiable ROI through organizational development and change management initiatives.
Links and Resources
- Michael Gerard Austin’s LinkedIn Profile
- Michael Gerard Austin’s Blog
- Results-Based Development: A Collaborative Approach That Anchors Development to Your Bottom Line (Paperback) by Michael G. Austin
Download MP3 (24:13, 16.7MB)
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